If
you are having a problem with a product from General
Monitors that cannot be solved in the field by one of
our service technicians, we are ready to assist you
promptly. Our service technicians are unsurpassed in
the industry. In the event that something has gone wrong
with one of our products, we have an outstanding response
team with the expertise to repair your instruments in
a reliable and timely manner.
95% of our service repairs are repaired and shipped
within 3 days.
Loaners are available at no charge to the customer while
repairs are being made (USA factory)
Service technicians are strategically placed worldwide
for
immediate assistance.
All worldwide service technicians are trained at corporate
headquarters and must be re-certified
every two years to retain
their service certification.
Requesting an RMA Online
All product returns must have a Return Merchandise Authorization
(RMA) number prior to shipping back to the factory.
Be sure to describe in detail on the RMA form the problem
that you are having so that we may, if possible, resolve
the problem without you returning your product to the
factory.
To obtain an RMA number, please complete our RMA
eMail form or contact us directly at the following:
US repairs: 800-446-4872
or +1-949-581-4464, ext. 2810
EU repairs: +353-91-751175
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